Job Title
Senior Application Support Analyst
Brief Scope
The Production support Analyst role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
Responsibilities area
Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training..
1.Qualification
Academic & Professional
Field of Study Computer Science/Information Technology & related fields
Certification Bachelor of Science or higher.
2.Skills & Attributes
The following skills are required to be successful in performing this position:
Skills & Attributes
1. Strong technical knowledge CICS, COBOL, JCL, VSAM, and mainframe development related tools.
2. Minimum 3 years of experience in mainframe applications development and/or production supports.
3. At least 1-2 years’ experience interacting with internal and external users via verbal and written communication.
4. Excellent prioritization, organizational and time management skills.
5. Demonstrate strong problem solving skills and analytical in problem resolution.
6. Team player, fast learner, self initiative and reliable.
7. The position will require candidate to be on standby support for non-office hour online or batch incidents.
Nice to have
ITIL certifications
Prior experience in Production Support Services
Experience in banking domains applications
Key Responsibilities
- Primarily responsible for the stability of the production system
- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
- Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference
- Responsible for adhering to the established process of Incident, Problem, Change and Release management
- Responsible to proactively identify the risks in the application and manage the mitigation actions.
- Responsible for managing, tracking and timely closure of risks and other compliance related issues.
- Participate in internal / external risks and responsible for timely closure of audit action items.
- Participate in cross-training and knowledge transfer activities within support teams
- Resolve technical issues
- Manage and resolve severity incidents
- Analyze the issues reported by users and provide solutions
- Follow up each issue to closure
- Take preventive measure to prevent severity incidents
- Manage inventory records
- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
- Resolve issues and maintain updates in Remedy
- Perform root cause analysis of incidents and maintain repository for future use
- Coordinate with IT Service Centre for resolution of issues
Job location
Petaling Jaya Selangor
Email : jobs-my <@>infinite.com
Phone : oI2-63737II Azlan
Senior Application Support Analyst
Brief Scope
The Production support Analyst role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
Responsibilities area
Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training..
1.Qualification
Academic & Professional
Field of Study Computer Science/Information Technology & related fields
Certification Bachelor of Science or higher.
2.Skills & Attributes
The following skills are required to be successful in performing this position:
Skills & Attributes
1. Strong technical knowledge CICS, COBOL, JCL, VSAM, and mainframe development related tools.
2. Minimum 3 years of experience in mainframe applications development and/or production supports.
3. At least 1-2 years’ experience interacting with internal and external users via verbal and written communication.
4. Excellent prioritization, organizational and time management skills.
5. Demonstrate strong problem solving skills and analytical in problem resolution.
6. Team player, fast learner, self initiative and reliable.
7. The position will require candidate to be on standby support for non-office hour online or batch incidents.
Nice to have
ITIL certifications
Prior experience in Production Support Services
Experience in banking domains applications
Key Responsibilities
- Primarily responsible for the stability of the production system
- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
- Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference
- Responsible for adhering to the established process of Incident, Problem, Change and Release management
- Responsible to proactively identify the risks in the application and manage the mitigation actions.
- Responsible for managing, tracking and timely closure of risks and other compliance related issues.
- Participate in internal / external risks and responsible for timely closure of audit action items.
- Participate in cross-training and knowledge transfer activities within support teams
- Resolve technical issues
- Manage and resolve severity incidents
- Analyze the issues reported by users and provide solutions
- Follow up each issue to closure
- Take preventive measure to prevent severity incidents
- Manage inventory records
- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
- Resolve issues and maintain updates in Remedy
- Perform root cause analysis of incidents and maintain repository for future use
- Coordinate with IT Service Centre for resolution of issues
Job location
Petaling Jaya Selangor
Email : jobs-my <@>infinite.com
Phone : oI2-63737II Azlan
