guys,
1.10.10 - bought a new NS60 car battery from tesco mutiara damansara, cos i need it urgently, as my car does not have any sound system, just a single CD player therefore ns60 should be sufficient.
The car batt comes with a 1 year warranty. RM189
18.03.11 - battery flat, called AAM technician to check on my alternator, starter & battery....he confirmed that its the battery. So the next day i went to TESCO to complaint....they told me that i have to liase with the supplier, KIPS - Kumpulan Ikatan Perusahaan Sdn Bhd @ Kampung Baru Sg Buloh.....ok fine....i called KIPS up & they told me to come over to their factory & i get a 1 to 1 exchange as its still under 1 year warranty & kept my original warranty card but gave me a photocopy of it.
22.09.11 - battery flat again, called AAM technician to come & check again, he confirmed battery is at fault.
23.09.11 - i went over to KIPS & demanded another new battery (although i left 7 days till my warranty expires)...the boss said that im unable to claim for a new 1 cos warranty will expire soon, but then i told her that im still able to claim cos its still within the 1 yr warranty. She still insists that i dont get a refund......so i argued with her..summore told me my car not suitable for NS60...must use NS70 bla bla bla...i dont care.....so i asked her what other solution do i have? she said will give me a very special price for me for NS70 one RM225(maintanance free batt)...i told her is that the best u could give me? she said yes....outside cannot find this price.......i was annoyed & left...as i have to get back to office.
that evening i called up KIPS to survey the price for NS70 (wonder how special was the price she offered me earlier on) a malay lady picked up....she quoted RM255 for NS70 & additional 10% if i go there & collect it myself....i was like WTF...only gave me RM5 discount...must well dun give at all.
so fine i was pissed off...i report to Consumer Tribunal (TTPM) & later that night made a police report against KIPS so that i could bring this evidence during the Tribunal Hearing.....
i also wrote an email to TESCO customer service & till now have not recieved any feedbacks from them, if by end of this week still no news, i will email to the operations mgr or who ever is inchage. Serve them right.
from now on pls ban KIPS car batteries.
still pending date for hearing...will update again.
1.10.10 - bought a new NS60 car battery from tesco mutiara damansara, cos i need it urgently, as my car does not have any sound system, just a single CD player therefore ns60 should be sufficient.
The car batt comes with a 1 year warranty. RM189
18.03.11 - battery flat, called AAM technician to check on my alternator, starter & battery....he confirmed that its the battery. So the next day i went to TESCO to complaint....they told me that i have to liase with the supplier, KIPS - Kumpulan Ikatan Perusahaan Sdn Bhd @ Kampung Baru Sg Buloh.....ok fine....i called KIPS up & they told me to come over to their factory & i get a 1 to 1 exchange as its still under 1 year warranty & kept my original warranty card but gave me a photocopy of it.
22.09.11 - battery flat again, called AAM technician to come & check again, he confirmed battery is at fault.
23.09.11 - i went over to KIPS & demanded another new battery (although i left 7 days till my warranty expires)...the boss said that im unable to claim for a new 1 cos warranty will expire soon, but then i told her that im still able to claim cos its still within the 1 yr warranty. She still insists that i dont get a refund......so i argued with her..summore told me my car not suitable for NS60...must use NS70 bla bla bla...i dont care.....so i asked her what other solution do i have? she said will give me a very special price for me for NS70 one RM225(maintanance free batt)...i told her is that the best u could give me? she said yes....outside cannot find this price.......i was annoyed & left...as i have to get back to office.
that evening i called up KIPS to survey the price for NS70 (wonder how special was the price she offered me earlier on) a malay lady picked up....she quoted RM255 for NS70 & additional 10% if i go there & collect it myself....i was like WTF...only gave me RM5 discount...must well dun give at all.
so fine i was pissed off...i report to Consumer Tribunal (TTPM) & later that night made a police report against KIPS so that i could bring this evidence during the Tribunal Hearing.....
i also wrote an email to TESCO customer service & till now have not recieved any feedbacks from them, if by end of this week still no news, i will email to the operations mgr or who ever is inchage. Serve them right.
from now on pls ban KIPS car batteries.
still pending date for hearing...will update again.