Covert DiGi prepaid to postpaid.

[Seabiscuit]

I'm using a higher priced special Digi number (016-7277 123) for quite sometime. My clients, friends, relatives and name card all with this number. My phone expensese getting very high even since I started selling insurance. I want to convert my prepaid to postpaid without changing my golden number, but Digi said they can't do that. Is it acceptable?

I'm sure that there must be many ppl out there having the same request. The customer service told me that they can't do anything coz it's up to the management to decide. Just a simple way of keeping a loyal customer happy also need management to decide?

Is there any way to make the Digi management aware that they are losing customer?

 

[KeonG]

ya, i got the same problems as u too.. but not in insurance lah..

Maxis also can do in this way ma, how come DIGI cannot? so disappointed!!

 

[Seabiscuit]

This is the excuse CS gave.

We apologized for any inconvenience caused.

Please be advised that it is not possible to convert a prepaid number to a post paid line at this point of communication.

 

[acbc]

Maxis and DiGi don't allow conversion of prepaid to postpaid. I've asked this Q many times b4.

 

[WBH8668]

the only solution is...buy 1 more mobile phone n get a postpaid simcard...got 2 hp oso not very heavy mah...

 

[Seabiscuit]

I have to spend $ to keep the prepaid line active and monthly subc fee for postpaid?

 

[fritz]

Get similar number n change ur no. lo...u can search for similar no. i did it b4...

 

[Getz]

Maxis and DiGi don't allow conversion of prepaid to postpaid. I've asked this Q many times b4.

Maxis can convert la, most of my friends already converted their Hotlink into Call plan 75.

 

[Mandrake]

Yah, Digi website also says this in their FAQ. What you can do is put the sim in an old phone at home and forward to your new number, just top it up every 3-months.

 

[WBH8668]

2 hp still ok mah...my friends hav 3 line where he oni hav 2 hp (3200 n 8250)...
Maxis(for family), Digi(for friends) n Celcom(when needed)... when he outstation he will use 012 n 019...when came back to KL he will use 012 n 016... ur prepaid line each month jus reload RM30 if u want it active... if not u reload RM10 n still can keep for 3month after the expired day.

 

[na_power]

hotlink to postpaid maxis can lah, they offer me last time but i still want to stay with hotlink...

 

[-fRëɧt¥£3R-]

I have to spend $ to keep the prepaid line active and monthly subc fee for postpaid?

then open ur own line la tiew..

give an inch, want a yard

 

[KeonG]

ya, only DIGI cant.. :X

 

[Seabiscuit]

They really giving up a loyal customer.

Dear Customer service,
Does it means that this problem is unable to solve and
Digi rather give up the customer? Or Digi is advising
me to consider other telecomm company?

Since Digi unable to keep my contact number alive. I
will not able to let my family members to enjoy the
Digi friends and family special rate. You have
succeed by making more customer running away.

p/s: I don t think you re looking into my problem
promptly.


Dear Sir/Madam,

Thank you for your email.

We regret to inform you that we are unable to assist you on this
matter.

 

[Jackie Leong]

Seabiscuit,

My cousin works in Digi, and he too said that it's not possible to do so.

 

[Seabiscuit]

Yah, Digi website also says this in their FAQ. What you can do is put the sim in an old phone at home and forward to your new number, just top it up every 3-months.

Ya, good idea. so they can earn more $$$.

 

[Seabiscuit]

then open ur own line la tiew..

give an inch, want a yard

Am I asking too much? Just want to keep my golden no. alive where I still let them earn. If they can help me, I don't get what i want and they don't earn too. So many brains working in a big company but no one tot of win win stituation.

 

[huakenny]

Am I asking too much? Just want to keep my golden no. alive where I still let them earn. If they can help me, I don't get what i want and they don't earn too. So many brains working in a big company but no one tot of win win stituation.

yea...me too....using prepaid for bout 5 yrs n thinking to convert to postpaid but i cant use bc my number..so til today stil use prepaid....

coz using old number for too long....most of ppl can memorised my number oledi...if suddenly change..hard for them to remember especially for parents....coz senior ppl not good in memorize things.....

as for DIGI..MAXIS is their competitor....since Maxis can do it..Digi has to think way to fight for it but not to advise ppl aply for one new postpaid number n keep d old prepaid number at home......this is a shame.....only kid will do tat....

i think DIGI's Marketing department is sucks.....all not up-to-date n not now bout customer needs/wants/intentions.....

 

[Seabiscuit]

Ever since an angmo joined Digi as a CEO, digi marketing improved quite significantly. But after they gained quite number of customer, no more promotion and customer starts paying more $$$. Now celcom is giving one flat rate for all kind of call in malaysia. Might consider 019 postpaid.