Zerotohundred store did not deliver my items

[poolupwai]

Dear Moderators/Forum owner(s),

I have bought a few items from the ZTH store on November 8th, banked in the necessary amount, emailed the necessary receipts and until now NO words whatsoever from them.

Additionally, i have tried to contact ZTH store's customer service and PM-ed Tom regarding this matter, yet absolutely NOTHING i have heard from them.

Please, i need an explanation to this.

 

[Tom]

hi poolupwai

thank you for raising this,
your order along with a number of others may have slipped through our attention during the software upgrading of the store front a couple of weeks ago. I am very sorry for that.

I shall be sending you a PM regarding your order

Thanks poolupwai
Tom

 

[poolupwai]

Hi Tom,

Thank you for your speedy reply. I shall expect your PM then. Again, thank you very much.