Service Centre Not Using Their Own Product?

RENESIS VIII

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My story here is, my mother's Avanza had just been brought to my mechanic for an engine oil change. But when my mechanic is trying to remove the engine oil filter, he found out that it is locked very tightly and it is very difficult to remove it even when he tried to clamp it out. After some struggling with several tools, he finally managed to get the oil filter out. Guess what? Instead of a Toyota oil filter, the oil filter taken out is actually a Daihatsu oil filter. All these while, every service for this Avanza was done by Toyota service centre.

Now I am actually wondering do they actually change the oil filter or not during the previous service because it is so hard to remove and my mother said the service centre din't give her back the used oil filter during previous service. But putting that matter aside, what I want to ask is, it actually fine for service centre to use products from other brand instead of their own for customer's vehicle during service? In this case, using Daihatsu oil filter instead of Toyota oil filter. Here is a photo of the oil filter used.
 

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My story here is, my mother's Avanza had just been brought to my mechanic for an engine oil change. But when my mechanic is trying to remove the engine oil filter, he found out that it is locked very tightly and it is very difficult to remove it even when he tried to clamp it out. After some struggling with several tools, he finally managed to get the oil filter out. Guess what? Instead of a Toyota oil filter, the oil filter taken out is actually a Daihatsu oil filter. All these while, every service for this Avanza was done by Toyota service centre.

Now I am actually wondering do they actually change the oil filter or not during the previous service because it is so hard to remove and my mother said the service centre din't give her back the used oil filter during previous service. But putting that matter aside, what I want to ask is, it actually fine for service centre to use products from other brand instead of their own for customer's vehicle during service? In this case, using Daihatsu oil filter instead of Toyota oil filter. Here is a photo of the oil filter used.
IINM toyota own daihatsu..so both are basically under same company, toyota group.
 

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IINM toyota own daihatsu..so both are basically under same company, toyota group.
Yes, I am aware of this that Daihatsu is currently owned by Toyota. But as an official Toyota service centre, aren't they suppose to use back Toyota oil filter for their customer's car?
 

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If I not remember wrongly (please correct me if I'm wrong). Advanza 1.3 or 1.5 in Malaysia is using Daihatsu's engine which is 1.3L K3-VE (same as myvi 1.3) and 1.5L 3SZ-VE (which same as myvi 1.5). So no worry with Daihatsu's oil filter (somemore from denso), fuii..

Lucky they never put in Perodua (with Genius shinny sticker) oil filter.
 

RENESIS VIII

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If I not remember wrongly (please correct me if I'm wrong). Advanza 1.3 or 1.5 in Malaysia is using Daihatsu's engine which is 1.3L K3-VE (same as myvi 1.3) and 1.5L 3SZ-VE (which same as myvi 1.5). So no worry with Daihatsu's oil filter (somemore from denso), fuii..

Lucky they never put in Perodua (with Genius shinny sticker) oil filter.
Yes, you are right about Avanza 1.3 using K3-VE and 1.5 using 3SZ-VE which is also shared with Alza and Myvi 1.5. In fact, the first generation Avanza is assembled by Perodua plant in Malaysia.

Compatibility wise, I won't doubt the Daihatsu oil filter of course because I know Avanza is also sold as Daihatsu Xenia in some other countries. Low displacement engines from Toyota and Daihatsu are quite similar anyway.

The thing about this is, can the service centre be allowed to use other products instead of those from their own brand? My mother asked me this question is it appropriate for them to use other branded products instead of Toyota? She also said, could this be the work of service technician where they swapped out the parts by themselves. During her previous services, they return back the oil filter to her together with a Toyota oil filter box but for the last previous service, they did not return back anything.
 

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I'm not aware of any SC that's allowed to use other brands parts even though it's the same thing or from the same group of companies. It's possible that maybe some of the mechanics are naughty and swap them out coz the Daihatsu brand might be cheaper (even though exactly the same). What's more worrying is if they swap with non original parts!
 

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I'm not aware of any SC that's allowed to use other brands parts even though it's the same thing or from the same group of companies. It's possible that maybe some of the mechanics are naughty and swap them out coz the Daihatsu brand might be cheaper (even though exactly the same). What's more worrying is if they swap with non original parts!
Your words are exactly my point of this post. Well said. Furthermore, I don't know how they screw in the oil filter because it is so difficult for my mechanic to remove it. You can even see the whole oil filter is crumpled from my photo. My mechanic even said throughout his 40 years experience of repairing cars, he never came across such a tightly fitted oil filter. Now, this makes me think that they probably din't even bother to remove the filter on previous service since they din't give back the used filter to my mother. Or maybe they forcefully fit in this Daihatsu oil filter into the car. :confused:
 

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Most service center done that especially if your took the lowest service package.
Or if you complaining, they will respond:-

1) No issue on compatibility,
2) No stock,
3) Has been a practice years ago,

I never return to service center after bought their car coz capable to maintain/repair myself (low segment product). SC always cut corners, they all human.
 

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Most service center done that especially if your took the lowest service package.
Or if you complaining, they will respond:-

1) No issue on compatibility,
2) No stock,
3) Has been a practice years ago,

I never return to service center after bought their car coz capable to maintain/repair myself (low segment product). SC always cut corners, they all human.
That is one of the reason that my mother did not return to service centre for oil change this time. Every time she went there, at least RM300 gone. Occasionally around RM500 per service for her 8 year old Avanza. I already told her before few times, no point going back to service centre and paid few hundred extra for some basic maintenance work.
 

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That is one of the reason that my mother did not return to service centre for oil change this time. Every time she went there, at least RM300 gone. Occasionally around RM500 per service for her 8 year old Avanza. I already told her before few times, no point going back to service centre and paid few hundred extra for some basic maintenance work.
Most people right after warranty period over already start servicing outside dy....:driver:
 

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My story here is, my mother's Avanza had just been brought to my mechanic for an engine oil change. But when my mechanic is trying to remove the engine oil filter, he found out that it is locked very tightly and it is very difficult to remove it even when he tried to clamp it out. After some struggling with several tools, he finally managed to get the oil filter out. Guess what? Instead of a Toyota oil filter, the oil filter taken out is actually a Daihatsu oil filter. All these while, every service for this Avanza was done by Toyota service centre.

Now I am actually wondering do they actually change the oil filter or not during the previous service because it is so hard to remove and my mother said the service centre din't give her back the used oil filter during previous service. But putting that matter aside, what I want to ask is, it actually fine for service centre to use products from other brand instead of their own for customer's vehicle during service? In this case, using Daihatsu oil filter instead of Toyota oil filter. Here is a photo of the oil filter used.
Is not the matter of wrong filter just different brand only, still made by Denso.....lol

Sometimes the filter can get stuck tight. Seen before, they use the chain, the giant clamp like pliers and finally pierce a screw driver right through and twist open......lol
 

RENESIS VIII

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Most people right after warranty period over already start servicing outside dy....:driver:
If is you, will you still continue at service centre or go outside?

Is not the matter of wrong filter just different brand only, still made by Denso.....lol

Sometimes the filter can get stuck tight. Seen before, they use the chain, the giant clamp like pliers and finally pierce a screw driver right through and twist open......lol
But Toyota service centre shouldn't put up such kind of practice isn't it?

So hard to remove these stuck filter.
 

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They should not using other brands or parts eventhough out of stock or they try to lower their cost. This is consumer cheating edi. We as a consumer pay for that amount of money quoted by team and end up getting something that is not in our expectation although the parts might or might not harm our car. This is not right though for a service centre.
 

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If is you, will you still continue at service centre or go outside?
Bought only one new car and that was the 2nd Gen Civic way back, and was straight away serviced outside....lol
Wife's Chery SUV serviced in SC until warranty period over.....:driver:
 

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Your words are exactly my point of this post. Well said. Furthermore, I don't know how they screw in the oil filter because it is so difficult for my mechanic to remove it. You can even see the whole oil filter is crumpled from my photo. My mechanic even said throughout his 40 years experience of repairing cars, he never came across such a tightly fitted oil filter. Now, this makes me think that they probably din't even bother to remove the filter on previous service since they din't give back the used filter to my mother. Or maybe they forcefully fit in this Daihatsu oil filter into the car. :confused:
Normally those filters are made by Denso and just change label only from 1 car brand to another but still the same/compatible. So not sure why it became so stuck like that, maybe they just over tighten.

If is you, will you still continue at service centre or go outside?
...
For me, my wife's Livina was still serviced in TC for some time after warranty BUT I brought my own oil filter and oil bought from Tesco or whatever. Why I still serviced at SC:
1. For my case it's also because the SC was relatively close, and I like the way Tan Chong service handles customer, pretty efficient.
2. The car is only driven in very short distances that time, so the mileage moves slow ((bought in early 2011 but still only 60k km now) hence I don't need to service often, thus cost is not much of an issue.
3. I tried to maintain the service record history as proof that the car is indeed low mileage.

Only after I moved house late last year then I already change oil outside at a nearby shop, only once so far now. Oil & filter are still bought on my own then brought to the shop and paid just for labor. I also just service the brakes for that car at some other shop in PJ after searching for cheap pads in mudah (found TRW pads). :biggrin: But changing coil plugs and spark plugs early this year was still done at SC (coz of misfiring so I brought to SC to properly diagnose), with parts I bought outside to minimize the cost. So now it will be mostly outside shops except maybe is got strange problems then maybe I go to SC (which is a bit far).
 

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They should not using other brands or parts eventhough out of stock or they try to lower their cost. This is consumer cheating edi. We as a consumer pay for that amount of money quoted by team and end up getting something that is not in our expectation although the parts might or might not harm our car. This is not right though for a service centre.
That is the point. When they charge for oil filter, they probably charge it for the price of Toyota oil filter but in reality, they are using Daihatsu oil filter. I know this oil filter is just something small, but imagine if they do this kind of thing for major parts inside the engine, especially parts that cannot be seen easily.

Bought only one new car and that was the 2nd Gen Civic way back, and was straight away serviced outside....lol
Wife's Chery SUV serviced in SC until warranty period over.....:driver:
I think back in 2nd gen Civic days, service centre did not offer so many services like today. :biggrin:

Your current Forester?

Normally those filters are made by Denso and just change label only from 1 car brand to another but still the same/compatible. So not sure why it became so stuck like that, maybe they just over tighten.



For me, my wife's Livina was still serviced in TC for some time after warranty BUT I brought my own oil filter and oil bought from Tesco or whatever. Why I still serviced at SC:
1. For my case it's also because the SC was relatively close, and I like the way Tan Chong service handles customer, pretty efficient.
2. The car is only driven in very short distances that time, so the mileage moves slow ((bought in early 2011 but still only 60k km now) hence I don't need to service often, thus cost is not much of an issue.
3. I tried to maintain the service record history as proof that the car is indeed low mileage.

Only after I moved house late last year then I already change oil outside at a nearby shop, only once so far now. Oil & filter are still bought on my own then brought to the shop and paid just for labor. I also just service the brakes for that car at some other shop in PJ after searching for cheap pads in mudah (found TRW pads). :biggrin: But changing coil plugs and spark plugs early this year was still done at SC (coz of misfiring so I brought to SC to properly diagnose), with parts I bought outside to minimize the cost. So now it will be mostly outside shops except maybe is got strange problems then maybe I go to SC (which is a bit far).
Maybe newbie trainee at work and over tightened it.

Nissan Tan Chong SC accepts oil and parts brought in my customer?
 

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I think back in 2nd gen Civic days, service centre did not offer so many services like today. :biggrin:

Your current Forester?



Maybe newbie trainee at work and over tightened it.

Nissan Tan Chong SC accepts oil and parts brought in my customer?
One reason was my brother bought a civic too a year or two earlier and the service was not good, so I forgo it.....lol
Another reason is the trainee thing......hhahahhaha

Forester still under warranty and bought new not those 2016 model offer in 2017, so it come with 3 years full free service includes oil and filter, so of course send back to SC.....lol (All free mah!)

Many SC don't allow outside oil and stuffs.....:smokin:
 

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Not all SCs allow though. I heard mostly not.
Probably because of the things that I mentioned.

One reason was my brother bought a civic too a year or two earlier and the service was not good, so I forgo it.....lol
Another reason is the trainee thing......hhahahhaha

Forester still under warranty and bought new not those 2016 model offer in 2017, so it come with 3 years full free service includes oil and filter, so of course send back to SC.....lol (All free mah!)

Many SC don't allow outside oil and stuffs.....:smokin:
Furthermore at SC, you can't stand there and watch how do they work with your car. So, you won't know what kind of work quality that they are giving you.

3 years full service for free, of course go back SC better. Anyway, new car maintenance also nothing much to do, can trust SC enough to let them handle it.

Yeah, later put wrong type of oil viscosity or brought in 3rd party parts and end up got problem, SC will get blamed. For their reputation and safety, the best thing that they could do is not to allow any other outside products. Besides, using outside products will only lower their profit margin.
 

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One reason was my brother bought a civic too a year or two earlier and the service was not good, so I forgo it.....lol
Another reason is the trainee thing......hhahahhaha

Forester still under warranty and bought new not those 2016 model offer in 2017, so it come with 3 years full free service includes oil and filter, so of course send back to SC.....lol (All free mah!)

Many SC don't allow outside oil and stuffs.....:smokin:
Whoaa so good ah, 3 yrs full service including oil too?? Are other car brands also like that nowadays??
 

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Whoaa so good ah, 3 yrs full service including oil too?? Are other car brands also like that nowadays??
I think these are all factored in already at purchase price. Mine bought in 2016 for 2016 model less RM26k, meaning I bought at RM140k
Then those who bought in 2017 for 2016 model paid like RM130k, they say factor in depreciation for being 2016 model but they do not get free oil and parts, only free labour
 

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I think these are all factored in already at purchase price. Mine bought in 2016 for 2016 model less RM26k, meaning I bought at RM140k
Then those who bought in 2017 for 2016 model paid like RM130k, they say factor in depreciation for being 2016 model but they do not get free oil and parts, only free labour
Hahaha yeah of course nothing is really for free!
 

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they are not supposed to use other parts brand, only TOYOTA,
if out of stock ok can accept the Daihatsu oil filter, but when the stock arrives must replace with Toyota ones at no costs. balance of the engine oil also supposed to bring home.
 

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Your words are exactly my point of this post. Well said. Furthermore, I don't know how they screw in the oil filter because it is so difficult for my mechanic to remove it. You can even see the whole oil filter is crumpled from my photo. My mechanic even said throughout his 40 years experience of repairing cars, he never came across such a tightly fitted oil filter. Now, this makes me think that they probably din't even bother to remove the filter on previous service since they din't give back the used filter to my mother. Or maybe they forcefully fit in this Daihatsu oil filter into the car. :confused:
Overtightened oil filter - not my first time come across this. Go to a different SC. Also, did you confirm this is a SC not just an "authorized workshop"? Not the same thing.

SCs have their approved vendors to buy spare parts so if this was issued by the SC, then with receipt you're covered by the SC warranty. The SC would not risk legal action against them for a simple thing as minor as using a non-approved filter. Having said that if this was issued by their approved supplier then no issue la.

You could have asked the SC why Daihatsu.

they are not supposed to use other parts brand, only TOYOTA,
if out of stock ok can accept the Daihatsu oil filter, but when the stock arrives must replace with Toyota ones at no costs. balance of the engine oil also supposed to bring home.
Most of the time the mechanics claim users don't want the extra oil and keep it themselves to later resell. Unspoken tactics by unscrupulous mechs.
 

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Most of the time the mechanics claim users don't want the extra oil and keep it themselves to later resell. Unspoken tactics by unscrupulous mechs.
Yup, every car get 0.5L, 7 cars get 3.5L, 8th car gets this oil, mechanic keeps new bottle......lol:rofl:
 

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Normally those filters are made by Denso and just change label only from 1 car brand to another but still the same/compatible. So not sure why it became so stuck like that, maybe they just over tighten.



For me, my wife's Livina was still serviced in TC for some time after warranty BUT I brought my own oil filter and oil bought from Tesco or whatever. Why I still serviced at SC:
1. For my case it's also because the SC was relatively close, and I like the way Tan Chong service handles customer, pretty efficient.
2. The car is only driven in very short distances that time, so the mileage moves slow ((bought in early 2011 but still only 60k km now) hence I don't need to service often, thus cost is not much of an issue.
3. I tried to maintain the service record history as proof that the car is indeed low mileage.

Only after I moved house late last year then I already change oil outside at a nearby shop, only once so far now. Oil & filter are still bought on my own then brought to the shop and paid just for labor. I also just service the brakes for that car at some other shop in PJ after searching for cheap pads in mudah (found TRW pads). :biggrin: But changing coil plugs and spark plugs early this year was still done at SC (coz of misfiring so I brought to SC to properly diagnose), with parts I bought outside to minimize the cost. So now it will be mostly outside shops except maybe is got strange problems then maybe I go to SC (which is a bit far).
same here, still drive my x-gear to TC for service. No complain. Except toilet condition.
my wife drive to work only. Occasionally family trip. :driver:
 

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same here, still drive my x-gear to TC for service. No complain. Except toilet condition.
my wife drive to work only. Occasionally family trip. :driver:
Maybe since after warranty they allow to bring own oil.......lol:driver:
 

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they are not supposed to use other parts brand, only TOYOTA,
if out of stock ok can accept the Daihatsu oil filter, but when the stock arrives must replace with Toyota ones at no costs. balance of the engine oil also supposed to bring home.
They did gave back the balance of the engine oil all the time. But there is one time that really made my mother angry because they placed the engine oil inside the car, on the floor mat. But they did not even tighten the cover properly. When my mother is driving back, the remaining engine oil spilled on the floor mat.


Overtightened oil filter - not my first time come across this. Go to a different SC. Also, did you confirm this is a SC not just an "authorized workshop"? Not the same thing.

SCs have their approved vendors to buy spare parts so if this was issued by the SC, then with receipt you're covered by the SC warranty. The SC would not risk legal action against them for a simple thing as minor as using a non-approved filter. Having said that if this was issued by their approved supplier then no issue la.

You could have asked the SC why Daihatsu.



Most of the time the mechanics claim users don't want the extra oil and keep it themselves to later resell. Unspoken tactics by unscrupulous mechs.
Oh, so this issue is not a rare case then. It is indeed a SC as it is the largest Toyota SC in Ipoh.

Now my mother is trying to find back the receipt from her previous service. She said she will highlight this issue the next time Toyota calls her to remind her about her service appointment.
 

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Oh, so this issue is not a rare case then. It is indeed a SC as it is the largest Toyota SC in Ipoh.

Now my mother is trying to find back the receipt from her previous service. She said she will highlight this issue the next time Toyota calls her to remind her about her service appointment.
But you service outside already, right?
 

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Can't believe Toyota SC so nasty. They try to lower their cost by using other brand's oil filter and imagine one day how many cars went to service center. Somemore car owner seldom go down car underneath to see their oil filter. Bro Renesis, maybe you can check on your air filter too, hopefully it's Toyota air filter and not other brand.
 

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But you service outside already, right?
Yeah. My family members keep telling my mother no point going back to SC since warranty is long over and they charge a lot for simple maintenance work. That day was the first time the car was serviced outside since bought new.

Can't believe Toyota SC so nasty. They try to lower their cost by using other brand's oil filter and imagine one day how many cars went to service center. Somemore car owner seldom go down car underneath to see their oil filter. Bro Renesis, maybe you can check on your air filter too, hopefully it's Toyota air filter and not other brand.
Few days ago, I checked my Vios at home and for that one, they are using Toyota oil filter. But haven't check air filter yet. Air filter I think they are using Toyota since they gave back the box and old filter to my mother last time. Otherwise, what else can they use? Daihatsu again?
 

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Yeah. My family members keep telling my mother no point going back to SC since warranty is long over and they charge a lot for simple maintenance work. That day was the first time the car was serviced outside since bought new.



Few days ago, I checked my Vios at home and for that one, they are using Toyota oil filter. But haven't check air filter yet. Air filter I think they are using Toyota since they gave back the box and old filter to my mother last time. Otherwise, what else can they use? Daihatsu again?
Only thing now, is why Daihatsu filters are in Toyota SC......lol:rofl:
 

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Today I found out it is not just the oil filter. Just now, the Avanza was brought to my mechanic to changes its brake pad and I found out that even the brake pads are Daihatsu pads instead of Toyota pads. This is getting more ridiculous.

 

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Clear Daihatsu stock......lol
Can't believe they are using this type of method for their lower end cars. I know that Avanza is actually more of a Daihatsu car and is also sold as a Daihatsu in few places. That doesn't mean that it should also use Daihatsu parts as I think the SC is charging Toyota price for Daihatsu parts.
 

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Can't believe they are using this type of method for their lower end cars. I know that Avanza is actually more of a Daihatsu car and is also sold as a Daihatsu in few places. That doesn't mean that it should also use Daihatsu parts as I think the SC is charging Toyota price for Daihatsu parts.
I don't see any issues, since Toyota owns Daihatsu and since you mentioned Avanza is basically a Daihatsu. Parts are inter changeable and cheaper to produce. Even in electronics, my ex company JVC say Flat Screen TV have parts from Toshiba, Sony, Panasonic and so on. There are so many parts that each individual company do not produce all of them, by themselves, but instead interchange.....lol:biggrin:
 

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toyota/daihatsu/perodua all part interchangeable... no problem...

same like proton using mmc parts... :biggrin:
 

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If compared to Toyota?
Same diff.. No difference. Except service center charges more than usual due to overhead costs. I bought Daihatsu parts for my Kelisa (long time ago) and the bloody engine mounts costed RM800. Daihatsu Japan ori parts are not cheap but comparitively they last pretty long.
 

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I don't see any issues, since Toyota owns Daihatsu and since you mentioned Avanza is basically a Daihatsu. Parts are inter changeable and cheaper to produce. Even in electronics, my ex company JVC say Flat Screen TV have parts from Toshiba, Sony, Panasonic and so on. There are so many parts that each individual company do not produce all of them, by themselves, but instead interchange.....lol:biggrin:
I get your point but for expendable parts like oil filter and brake pad, I'm sure Toyota have their own parts. My mechanic was able to get Toyota parts for both but I really wonder why SC choose to go for Daihatsu parts.

toyota/daihatsu/perodua all part interchangeable... no problem...

same like proton using mmc parts... :biggrin:
Yeah, I know they are interchangeable but if what if in reverse, you bought in a Lancer for service and they gave you Inspira local parts as replacement? :biggrin:

Same diff.. No difference. Except service center charges more than usual due to overhead costs. I bought Daihatsu parts for my Kelisa (long time ago) and the bloody engine mounts costed RM800. Daihatsu Japan ori parts are not cheap but comparitively they last pretty long.
I've heard before that a set of 3 engine mounts on Kenari and Kelisa can cost like the price you mentioned before.

Regarding the brake pads that has been taken out, my mechanic said that on one side of the wheels, the pads are still thick while on another side, the pads are almost worn out. But the brakes are not jammed at either side.
 

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Regarding the brake pads that has been taken out, my mechanic said that on one side of the wheels, the pads are still thick while on another side, the pads are almost worn out. But the brakes are not jammed at either side.
The brake piston in the caliper is on one side, so one side push, one side pull. Probably your brakes got uneven pressure. Your mechanic should try clean and oil the floating pin....
 

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i more concern why they over tighten the Oil filter. myself normally just give bit force by hand then finish it using wrench and give 1/2 knock using rubber mallet. light knock only. never face oil leak.
 

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i more concern why they over tighten the Oil filter. myself normally just give bit force by hand then finish it using wrench and give 1/2 knock using rubber mallet. light knock only. never face oil leak.
Newbie attempt to tighten the oil filter? I really have no idea why did they tighten it that tight since it needs to be removed for disposal soon.
 

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I don't see any issues, since Toyota owns Daihatsu and since you mentioned Avanza is basically a Daihatsu. Parts are inter changeable and cheaper to produce. Even in electronics, my ex company JVC say Flat Screen TV have parts from Toshiba, Sony, Panasonic and so on. There are so many parts that each individual company do not produce all of them, by themselves, but instead interchange.....lol:biggrin:
Also our smart phone. mostly LCD unit were made by Samsung Corporation.