Proton introduces express service to customers’ convenience

Dinesh

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Dinesh

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Oct 13, 2006
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Owners of Protons that send their vehicles to authorized Proton Edar service centers can now benefit from the ’60 Minute Express Service’ program that includes a free 18-point quality and safety check apart from standing to benefit from free labour charges if the service time exceeds an hour.

The express service will be available at 21 service centers nationwide from today and Proton is working towards expanding the service to all of its service centers. For now, customers need to look out for the ’60 Minute Express Service Logo’ to identify a center offering that service.

“A frequent complaint we receive from customers is that it takes too long to service their Proton car. More often this is attributed to the number of vehicles that are being attended to at the service centre at any one particular time. In order to address this, we now have dedicated service advisors to attend customers, dedicated technician to work on the vehicles, and dedicated service bays to get the job done,” said Mohamad Shukor Ibrahim, Proton Edar Chief Executive officer.

“One might still argue that 60 minutes is a long waiting time, but in the interest of our customer’s safety, Proton has included a free and thorough 18-point check that is intended to identify other areas of concern with the vehicle that the customer may not be aware of and may require immediate attention. It’s much more than just changing the lubricants, oil and air filters but a detailed service check-up. As we continue to improve our services across all areas, we will be working aggressively to reduce the servicing time even further. And while customers wait for their car to be serviced, they can also enjoy our warm hospitality and take advantage of our Wifi facility,” he added.

The express service is available from Mondays to Fridays from 8.00am to 5.15pm via appointment and is only applicable for basic service which includes lubricant change. For more information, you may call Proton i.care at 1-800-88-0888.
 

Izso

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Izso

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Hmm.. lets see.

When my timing belt broke and I sent the car to Proton to repair, I was charged RM2.5k++ for the repairs. What did they change?

1. All the valves and springs
2. Gaskets and oil seals

No skimming was done, the fact that my crank had been bent slightly didn't seem to bother them, idling was rough as hell AND they had mucked up almost every single bolt there and replaced them with non-standard or incorrect bolts.

So now they are offering to service your car within an hour or it's free. So not only will get you get rubbish service, you'll get REALLY FAST rubbish service.

Great.
 

YYC

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YYC

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60 minutes for a simple engine oil change, thank you I can do it myself half that time. hahaha
 

fiuz85

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fiuz85

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May 26, 2009
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Does your "bawah pokok" workshop provide vehicle warranty as well?



: )

did the warranty really works or just on the paper??? :reddy::reddy::reddy: but when u want to claim they said that " ohh sorry your warranty is not valid becoz of bla.... bla.... n blahhhh :thefinger:
 

kumar22mostwanted

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kumar22mostwanted

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HELL!!!
Hmm.. lets see.

When my timing belt broke and I sent the car to Proton to repair, I was charged RM2.5k++ for the repairs. What did they change?

1. All the valves and springs
2. Gaskets and oil seals

No skimming was done, the fact that my crank had been bent slightly didn't seem to bother them, idling was rough as hell AND they had mucked up almost every single bolt there and replaced them with non-standard or incorrect bolts.

So now they are offering to service your car within an hour or it's free. So not only will get you get rubbish service, you'll get REALLY FAST rubbish service.

Great.
haha i like this guy dam funny :adore: lol
but feel bad for the bad experience you suffered though