I WOULD LIKE TO APOLOGIZE FIRST IF I'VE POSTED IN THE WRONG SIDE.
I'VE GOT MY CAR BANG INTO THE DIVIDER(RAINING AND I BREAK TOO HARD)ON SEPT/XX(FORGOT ABOUT WHICH DATE) AND MY CAR WAS TOW TO A WORKSHOP. SECOND DAY WENT TO REPORT IN POLICE STATION AND PASS THE REPORT TO THE WORKSHOP DIRECTOR IN ORDER TO CLAIM FOR MY INSURANCE.
AFTER 2 WEEKS MY CAR HAS DONE, SO I'VE WENT TO VISIT MY CAR IN THE WORKSHOP, AND THEY SAY I HAVE TO WAIT FOR FEW DAYS MORE TO GET MY OFFER LETTER BY KURNIA, SO I WAS LIKE OKAY, AND WAITING FOR 1WEEK, AND I'VE CALL TO THE WORKSHOP AND THEY SAY THEY TOO WAITING FOR MY CAR OFFER LETTER FROM KURNIA, AND ASK ME TO CALL KURNIA MOTOR CLAIM CENTRE IF I WOULD LIKE TO. SO I CALLED KURNIA AND I'VE ASK ABOUT THE OFFER LETTER OF MY CAR, THEY SAY ITS UNDER PROCESS AND HAVE TO WAIT 14DAYS OF PROCESS TO GET THE OFFER LETTER DONE, SINCE MY REQUEST LETTER WAS ARRIVED TO THEM ON 13/SEPT, AND THAT TIME I STILL WAS OKOK, SO I'VE WAITED FOR 1 WEEKS AND I CALLED THEM AGAIN, AGAIN THEY SAY YOU HAVE TO WAIT FOR 14DAYS OF PROCESS AND ITS ALREADY OVER 20DAYS, AND ITS ALMOST 1 MONTH, TODAY I CALLED KURNIA AGAIN, AND GUESS WHAT? NO ONE WAS WILLING TO ANSWER MY PHONE. I'VE WAITED LIKE ALMOST TEN MINUTES LISTENING THE PHONE BEEP TILL THEY GOT UP MY PHONE, SO I ASK THEM WHAT ACUALLY IS GOING ON WITH MY OFFER LETTER TO TAKE FOR 1 MONTH AND ITS NOT EVEN DONE, THEY BEEN GIVING EXCUSES AND SAY THIS LA SAY THAT LA, AND SAY PASS THE PHONE TO PERSON INCHARGE, SO I WAIT AND WAIT AND THERE'S NO ONE ANSWERING THE PHONE, NEVERMIND, I CALL AGAIN, AND GOT ABIT ANGRY THIS TIME FOR THEIR STUPID SERVICE, SOMEONE ANSWER (OTHER GUY)AND I ASK HIM WHY ARE THOSE PEOPLE PASSING ME TO THIS LINE AND THAT LINE BUT NO ONE ANSWERING AND ASK HIM TO HELP ME CHECK FOR MY APPROVE LETTER, AND HE SAY OK, AFTER THAT.... BEEEP BEEEP BEEEP...
IS KURNIA A GOOD COMPANY OR WHAT? THEY'VE BEEN ACTING WEIRDLY AND REALLY PISSED ME OFF, IS THIS THEIR KIND OF ATTITUDE?
I STILL DIDNT GET MY ANSWER, ANYONE OUT THERE HAVING THIS KIND OF ISSUE OR HAS SOLVE WITH KURNIA CAN GIVE ME ANY COMMENT OR IDEAS TO GET THIS SOLVE?
SORRY FOR MY NOOB ENGLISH =.=
THANKS. :wavey:
I'VE GOT MY CAR BANG INTO THE DIVIDER(RAINING AND I BREAK TOO HARD)ON SEPT/XX(FORGOT ABOUT WHICH DATE) AND MY CAR WAS TOW TO A WORKSHOP. SECOND DAY WENT TO REPORT IN POLICE STATION AND PASS THE REPORT TO THE WORKSHOP DIRECTOR IN ORDER TO CLAIM FOR MY INSURANCE.
AFTER 2 WEEKS MY CAR HAS DONE, SO I'VE WENT TO VISIT MY CAR IN THE WORKSHOP, AND THEY SAY I HAVE TO WAIT FOR FEW DAYS MORE TO GET MY OFFER LETTER BY KURNIA, SO I WAS LIKE OKAY, AND WAITING FOR 1WEEK, AND I'VE CALL TO THE WORKSHOP AND THEY SAY THEY TOO WAITING FOR MY CAR OFFER LETTER FROM KURNIA, AND ASK ME TO CALL KURNIA MOTOR CLAIM CENTRE IF I WOULD LIKE TO. SO I CALLED KURNIA AND I'VE ASK ABOUT THE OFFER LETTER OF MY CAR, THEY SAY ITS UNDER PROCESS AND HAVE TO WAIT 14DAYS OF PROCESS TO GET THE OFFER LETTER DONE, SINCE MY REQUEST LETTER WAS ARRIVED TO THEM ON 13/SEPT, AND THAT TIME I STILL WAS OKOK, SO I'VE WAITED FOR 1 WEEKS AND I CALLED THEM AGAIN, AGAIN THEY SAY YOU HAVE TO WAIT FOR 14DAYS OF PROCESS AND ITS ALREADY OVER 20DAYS, AND ITS ALMOST 1 MONTH, TODAY I CALLED KURNIA AGAIN, AND GUESS WHAT? NO ONE WAS WILLING TO ANSWER MY PHONE. I'VE WAITED LIKE ALMOST TEN MINUTES LISTENING THE PHONE BEEP TILL THEY GOT UP MY PHONE, SO I ASK THEM WHAT ACUALLY IS GOING ON WITH MY OFFER LETTER TO TAKE FOR 1 MONTH AND ITS NOT EVEN DONE, THEY BEEN GIVING EXCUSES AND SAY THIS LA SAY THAT LA, AND SAY PASS THE PHONE TO PERSON INCHARGE, SO I WAIT AND WAIT AND THERE'S NO ONE ANSWERING THE PHONE, NEVERMIND, I CALL AGAIN, AND GOT ABIT ANGRY THIS TIME FOR THEIR STUPID SERVICE, SOMEONE ANSWER (OTHER GUY)AND I ASK HIM WHY ARE THOSE PEOPLE PASSING ME TO THIS LINE AND THAT LINE BUT NO ONE ANSWERING AND ASK HIM TO HELP ME CHECK FOR MY APPROVE LETTER, AND HE SAY OK, AFTER THAT.... BEEEP BEEEP BEEEP...
IS KURNIA A GOOD COMPANY OR WHAT? THEY'VE BEEN ACTING WEIRDLY AND REALLY PISSED ME OFF, IS THIS THEIR KIND OF ATTITUDE?
I STILL DIDNT GET MY ANSWER, ANYONE OUT THERE HAVING THIS KIND OF ISSUE OR HAS SOLVE WITH KURNIA CAN GIVE ME ANY COMMENT OR IDEAS TO GET THIS SOLVE?
SORRY FOR MY NOOB ENGLISH =.=
THANKS. :wavey: